Refund policy
At By Jory, we strive to ensure that you are satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.
Returns & Exchanges:
Due to the nature of our products, we do not accept returns or exchanges of any products after the order has been delivered.
Damaged, Defective, or Incorrect Items:
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of receiving your order.
Please provide:
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Your order number
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Clear photos or videos of the item
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A description of the issue
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We will review your request and, if approved, may offer you a replacement or refund, depending on the situation.
Refunds:
Refunds are only issued in eligible cases, such as when you receive a damaged, defective, or incorrect item and a suitable replacement is not available.
If your refund is approved, the amount will be refunded using the original payment method, where applicable.
Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Non-Returnable Items:
The following items are not eligible for return or refund:
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Products that have been opened or used
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Products that have been damaged after delivery
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Products returned without prior approval
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Sale or promotional items, unless they are damaged, defective, or incorrect
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Gift cards
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